FAQ
Explore our FAQ section for quick answers to common questions. Find information on shipping, returns, product details, and more.
Orders
Tracking details will be provided to your registered email/mobile number after fulfillment
We accept all major payment methods, including credit and debit cards, Net Banking, and UPI. For international transactions, we also accept PayPal
We do COD throughout india. Although we are using AI enabled checkout System some location will be restriced to COD
We offer gift cards for Customers. Just write to us at namaste@crystalhealshop.com
Shipping & Returns
We offer worldwide shipping
Yes. Please refer to our return and cancellation policy for more details, check
Domestic Shipping Policy:
Your order will have an expected delivery of about a week (7 days) from the date of shipment.
International Shipping Policy:
Your international order will have an expected delivery of within 2 weeks (14 business days) from the date of shipment
Need more details? Review our full policies below:
We don’t accept returns/exchanges after 30 days in any case
Our Products
While placing the order, please refer to the size chart that is given with the product.
All of our materials are 100% natural and sourced locally from skilled artisans. We primarily work with cotton, khadi, and a diverse range of other high-quality natural fibers
We have our workshop in Jaipur, INDIA where most products are manufactured.
To stay updated on our newest arrivals, follow us on Instagram at @crystal_heal. You can also subscribe to our email newsletter using the sign-up form in the footer of our website
Brand
Sustainability is multi-faceted, and although we are not a 100% sustainable brand, we strive to become one soon. At present
- We reduce our carbon footprint to the minimum by producing clothes only after we receive the order. We don’t believe in the mass production of products.
- We source our material directly from the artisans.
- We provide a safe working environment to all our workers.
- We use environmentally-friendly raw materials.
- We have ethical work practices and fair wages for all our workers.
We practice sustainability to a great extent. However, there are a few missing things, such as packaging and some pre-production practices, which we need to focus on to make ourselves a 100% sustainable brand.
Crystal Heal offers you a chance to rediscover your story and rethink your style. If you want to stand out in the crowd and make a bold statement, just visit our website and see what you like best. We are an organic, sustainable, and gender-neutral brand. We do more than just make clothes. We design to make you look unique. And when you look good, you put your best foot forward and create your destiny.
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