FAQ-2

Please note: The shipping cost provided here is just an approximation. The exact shipping cost is calculated based on the weight of your package. 

2. Can I return my order? When will I get my refund?

• Yes. Please refer to our return and cancellation policy for more details, visit https://crystalhealshop.com/pages/return-and-cancellation

3. How fast is Domestic/International shipping? 

• It would take 4-6 days.

4. What are the steps for placing an order ?

To place an order, follow the following steps:-

• Select the item you wish to purchase.
• Refer to the size chart to choose your size and add the item to your shopping cart.
• Repeat the process for all the items you wish to buy.
• Proceed to the checkout page, where you must fill in your personal information.
• Ensure all your details are correct to avoid any complications in the delivery.
• Upon cross-checking the details, proceed with the payment.
• Sit tight; we will deliver your order soon!

5. What are the payment options?

• You can pay with your credit/ debit cards and PayPal.

6. How do I track my  order?

• Tracking details will be provided to your registered email after 1-2 days of your order.

7. Do you offer e-gift cards for customers?

• We offer gift cards for Customers. Just write to us at namaste@crystalhealshop.com 

8. How do I know if I'm ordering the right size?

 

• While placing the order, please refer to the size chart that is given with the product.

 9. How will I know when new products are available?

• To get our latest updates, follow us on our Instagram Page - https://www.instagram.com/crystal_heal/.You can also keep frequent checks on our website for the latest updates.

10. I need to return or exchange, but it's been over 30 days. What should I do ?

• We don’t accept returns/exchanges after 30 days in any case.

11. Why does Crystal Heal call itself a sustainable brand?

Sustainability is multi-faceted, and although we are not a 100% sustainable brand, we strive to become one soon. At present

• We reduce our carbon footprint to the minimum by producing clothes only after we receive the order. We don’t believe in the mass production of products. 
• We source our material directly from the artisans.
• We provide a safe working environment to all our workers.
• We use environmentally-friendly raw materials. 
• We have ethical work practices and fair wages for all our workers.

12. What materials are used to make the products?

• All the material we use is sourced locally from artisans and artists. We mostly use cotton, hemp,hemp-cotton, jute  to make our clothes.

13. Where do we manufacture our products?

• We have our workshop in Jaipur, INDIA  where most products are manufactured.

14. Does your production team practice sustainability?

• We practice sustainability to a great extent. However, there are a few missing things, such as packaging and some pre-production practices, which we need to focus on to make ourselves a 100% sustainable brand. 

15. Benefits of shopping with Crystal Heal rather than a big brand?

• Crystal Heal offers you a chance to rediscover your story and rethink your style. If you want to stand out in the crowd and make a bold statement, just visit our website and see what you like best. We are an organic, sustainable, and gender-neutral brand. We do more than just make clothes. We design to make you look unique. And when you look good, you put your best foot forward and create your destiny.